Conoce el proceso para interponer tu reclamo
- Visita y registro. Acércate a tu agencia más cercana para completar la Hoja de Reclamo.
- Comprobante de recepción. Asegúrate de recibir tu copia de la hoja, debidamente firmada y sellada por nuestro equipo, como respaldo de tu gestión.
- Resolución de tu caso. Un Oficial de Atención te notificará la resolución en 30 días desde que SAC LAFISE S.A. reciba tu reclamo (hasta 120 días para trámites en el extranjero).
¿No estás conforme con nuestra respuesta?
Estás en todo tu derecho de solicitar una nueva revisión. Estos son los pasos:
- Presenta tu solicitud de reevaluación directamente ante la Gerencia de Agencia.
- Adjunta la respuesta oficial que te entregamos anteriormente.
- Incluye cualquier documentación adicional que sirva como evidencia para respaldar tu solicitud.
Una vez entregada esta información, el área correspondiente analizará nuevamente tu situación y te notificaremos la resolución final.
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